RobotCraft offers online sales according to the conditions described in this section. If you visit and shop on RobotCraft.ca, you accept these conditions. Please take the time to consider them. RobotCraft reserves the right to modify at any time and without notification its website and its sales policies. If you are not in agreement with one or many of these conditions, please do not use the website in any way.
All information, images, descriptions, applications, demonstrations or programming examples contained on this website are presented for instructional value and are not guaranteed for any precise objectives. Although RobotCraft does everything possible to provide the best information possible, RobotCraft can not guarantee that this information is just and precise and assumes no responsibility for omissions or errors. Furthermore, RobotCraft assumes no responsibility for damages resulting from the use of the material contained on its website, or for transgressions of copyrights and/or intellectual property from a third party relative to the use of said material. All products sold by RobotCraft are of good quality and are considered as being reliable. On the other hand, RobotCraft warns against their application in medical tools and/or systems, in any domestic, commercial or industrial product where an error could result in harm or even death of a human being or an animal. The primary responsibility for the use or operation of a robot and/or its technology in the presence of human beings falls on the user. Be vigilant and act prudently when operating robotic equipment.
If you wish to cancel or modify an order, you must advise RobotCraft as soon as possible by dialing 416 402 8139, or sending an email to sales-at-robotcraft.ca. We will verify the status of your order and make any necessary changes. In cases where refund is due, you might be responsible for paying transaction fees.
We put a lot of effort into delivering our products rapidly; it may happen that your order has already been sent out when you call. If this should occur and you still wish to return a product, please refer to the Returns section.
RobotCraft reserve the right to refuse or cancel any order in cases where an account has an outstanding balance.
The warranty conditions are those offered by the manufacturers. Beyond the 10 day period following receipt of the product, you may communicate with RobotCraft or directly with the manufacturer. RobotCraft is a reseller of many products and is not responsible in any case for the failure of a product manufactured by another company.
However, in the spirit of providing a better service for our clients, RobotCraft is willing to serve as an intermediary in exchange and communication with the manufacturer in order to ensure that the client receives a satisfying service.
Robot and Electronic Kits:
It is important to note that robot and electronic kits may not be exchanged or refunded once they are assembled in part or in entirety. Only defective components will be replaced if the need arises. Please read carefully kit instructions and ensure that they are understood before proceeding to construction stage of the kit. The manufacturers provide all necessary instructions for proper construction of their robot/electronic kits but can not be held responsible for mistakes made by the builder.
The same policy is applied for all specialized electronic and/or robot components. All products sent back to RobotCraft on warranty will be inspected in order to determine if the problem was caused by faulty manufacturing process and not improper use.
Robotcraft accepts payment either using Paypal account and/or through wire transfer.
Paypal: It is also possible to make an electronic balance transfer via PayPal to sales-at-robotcraft.ca (NOTE: -at- has to be replaced by @ sign). You can choose this method directly during the online payment process. If this is a special order, please send us either an email at the same address - sales-at-robotcraft.ca (NOTE: -at- has to be replaced by @ sign) or call us at 416-402-8139 indicating your order. Once your purchase has been accepted, you can proceed with your payment. If you have any problems with this procedure, a message will follow from RobotCraft explaining how to pay your order via PayPal.
Purchase Orders: Purchase orders are only accepted for Canadian schools and government offices. The Purchase Order needs to be on the school letterhead and signed by the purchasing department with an official purchase number on it. Terms: 30-day net. We reserve the right to refuse or cancel any Purchase order in cases where an account has an outstanding balance.
All prices indicated are in Canadian currency ($CAD).
The indicated prices do not include taxes (if applicable) and/or shipping and handling fees. There are no shipping and handling fees in Canada with orders of $250 or more (before taxes).
Our prices may change without notice, due to price changes by our suppliers and/or manufacturers. If a price typographical error should occur, we reserve the right either to honor that price and/or inform the customer of the reason for such an error and correct the situation by asking the customer whether the order should stand at the revised price or be canceled.
If you are not happy or satisfied with a product you bought at RobotCraft, you can return it for refund within 10 days of receipt or within 30 days for exchange. You must first advise us by email at sales-at-robotcraft.ca. RobotCraft will provide you with a product return ID. We don't accept returns without proper product return ID. The product must be returned in its original packaging (in perfect condition for resale) with its receipt and a small note for the reason of the return along with product return ID. If the returned product doesn't meet all of the above criteria, Robotcraft will refuse to provide reimbursement. Build-it-yourself robot kits are not refundable once assembled.
Please note that all items will be reimbursed within 7 days of receiving the product (shipping and transaction fees excluded). For products with shipping included, shipping will be charged to cover the original shipping fee. You must also cover the cost of returning the product as well as transaction fees. Shipping fees will be refunded only if the return is a result of our error. You may also have to pay restocking fees of 20% on special orders only.
All shipments from RobotCraft are F.O.B. The shipper, RobotCraft.ca, cannot be held responsible for any cost of replacement of lost merchandise or business arising from the delay or loss of merchandise by a carrier.
Any/all brokerage and/or duty charges are to be billed to the consignee.
Shipments are FOB ORIGIN and remain the property of RobotCraft.ca until the invoice and any related charges are paid in full.
All prices specified don't include taxes. Therefore, they will be charged upon your check-out event as required.