If you are not happy or satisfied with a product you bought at Robotcraft, you can return it for refund within 10 days of receipt or within 30 days for exchange. You must first advise us by email at sales-at-robotcraft.ca. RobotCraft will provide you with a product return ID. We don't accept returns without proper product return ID. The product must be returned in its original packaging (in perfect condition for resale) with its receipt and a small note for the reason of the return along with product return ID. If the returned product doesn't meet all of the above criteria, Robotcraft will refuse to provide reimbursement. Build-it-yourself robot kits are not refundable once assembled.
Please note that all items will be reimbursed within 7 days of receiving the product (shipping and transaction fees excluded). For products with shipping included, shipping will be charged to cover the original shipping fee. You must also cover the cost of returning the product as well as transaction fees. Shipping fees will be refunded only if the return is a result of our error. You may also have to pay restocking fees of 20% on special orders only.
All shipments from Robotcraft are F.O.B. The shipper, Robotcraft .ca, cannot be held responsible for any cost of replacement of lost merchandise or business arising from the delay or loss of merchandise by a carrier.
Any/all brokerage and/or duty charges are to be billed to the consignee.
Shipments are FOB ORIGIN and remain the property of RobotCraft.ca until the invoice and any related charges are paid in full.
All prices specified don't include taxes. Therefore, they will be charged upon your check-out event as required.